FAQ
Short answers. When one points at a screen, the guide for that screen is in the rail.
Not through fully enclosed helmets. No system can match a face it can't see. MatchID adds a multi-layer approach on top of facial matching: team identification and event context narrow the candidate pool by uniform and event against the rosters you uploaded. That additional context names many helmet-sport photos that facial recognition alone misses. Helmets and sunglasses still cut match probability, and uncertain matches go to the review queue so your staff stays in control.
With clear headshots and good light, most faces match on the first pass. Game-day action with motion blur, sweat and odd angles matches less often, and helmet sports less still. Uncertain matches go to the review queue rather than being guessed at, so a miss costs you a click, never a wrong name in the file.
In Org Dashboard → Settings → MatchID, you can choose from three levels: Very High Confidence (fewest auto-approvals, near-zero false positives; recommended), Probable Match (more photos tagged automatically with small risk of incorrect matches), and Possible Match (aggressive auto-approval, higher risk of incorrect tags). When auto-approve is off, all matches go to manual review.
Yes. Add athletes one at a time with a headshot photo. Once indexed, those athletes are matched across future galleries automatically. Works at any college level: NCAA, NAIA, junior college, club.
There's no per-upload limit. Drag in a whole game. Photos upload directly to cloud storage in parallel, so large batches typically complete in minutes. Your plan's storage limit determines total capacity.
No. Once photos finish uploading, processing happens on the server. Close your laptop, drive home, get on with your day. You'll get a notification when MatchID is complete.
Names are embedded directly into the file's XMP/IPTC metadata before download. Open the photo in GalleryID Desktop, Photo Mechanic, Lightroom, or Capture One and the athlete names are already there, no re-tagging needed. Some platforms keep tags locked in their system. We put them in your files.
Go to Org Dashboard → Settings → Custom Branding → Gallery Pages. You can customize the header (logo, background color, nav links), hero banner (background image/color, text, overlay opacity), photo card display (which metadata fields show, name display, face count badges), lightbox behavior, footer content, and visitor options like social sharing. Changes apply to all your public gallery pages at /g/your-slug.
Storage is the only line item. From $20/mo for 200 GB, then $10 per 100 GB up to 1.5 TB. 2 TB is $160. $40 per 500 GB above 2 TB. Unlimited MatchID, unlimited users, unlimited galleries on all paid plans. 14-day free trial, card required.
Connect your Stripe account, set up license templates and price tiers, then enable the store per gallery. Each gallery has two independent sales paths you can turn on separately: individual photo purchases (buyer picks specific shots, per-tier pricing) and whole-gallery bundle (one price for everything). Buyers can purchase without an account. Guest checkout with email only. Payments go directly to your Stripe account. GalleryID takes zero commission.
Yes. Each gallery has a bundle pricing option separate from individual sales. Set one price for the whole gallery, choose the delivery size (1200, 1600, 2400px, or full) and license, and buyers get access to all the photos in one purchase. Configure organization-wide defaults in Store → Bundle Defaults, or override per gallery in Gallery Settings → Store.
Yes. Each gallery has two independent toggles: "Enable individual photo purchases" and "Enable gallery bundle purchases." Turn on either, both, or neither. Buyers see only the options you've enabled.
Three default templates: Personal Use (non-commercial only), Editorial Use (news/education with attribution), and Commercial Use (advertising/marketing). All prohibit sublicensing. You can create custom templates too. GalleryID provides these for convenience. We recommend having an attorney review your terms.
The license is entirely between you (the seller) and the buyer. GalleryID is a technology platform only. We are not a party to any license agreement, do not verify images or licenses, and assume no liability. You are responsible for ensuring your images are properly licensed and that you have all necessary rights and releases.